- » Cancellation and Refund Policy
Cancellation of orders by Customers
Once an order is placed, it cannot be cancelled.
Eternal Ganges will take stringent measures to ensure that items delivered to the customers are in perfect condition. However, there is a remote possibility that:
- Books may be damaged during transit.
- Wrong Book is delivered to you.
In only such cases as given above, we will replace the Book(s) at no extra cost, provided that the request for replacement of item is made within 15 working days of placing the order on our website. No replacements will be allowed for orders, except for the reasons given above.
To get a replacement, email us firstname.lastname@example.org with your Order Number and the reason. Only after receiving our confirmation for the replacement, you are requested to send the Books. We shall not be responsible for any Book replacement without our confirmation.
There are no extra shipping charges for the delivery of replacement Books.