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Cancellation of orders by Customers

Once an order is placed, it cannot be cancelled.


Eternal Ganges will take stringent measures to ensure that items delivered to the customers are in perfect condition. However, there is a remote possibility that the item (s) may have got damaged during transit or the wrong item is delivered. Please email us at helpdesk@eternalganges.com with following details:

  • Your order number
  • Contact details
  • A short description of the nature of damage or defect, preferably with an attached picture
  • Please mention if the package received from the courier was also damaged from outside or not.
  • Wrong Book is delivered to you.

In only such cases as given above, we will provide replacement at no extra cost, provided that the request is made within 15 working days of placing the order on our website. There are no extra shipping charges for the delivery of replacement items. We reserve the right to collect the items that were originally shipped to you, and which will be at our cost. No replacements will be allowed for orders, except for the reasons given above.


For further assistance and refunds, please contact us at: helpdesk@eternalganges.com